Return & Refund Policy
Return Eligibility
At StackZone, we want you to shop with confidence. If you are not completely satisfied with an eligible purchase, you may request a return within 30 days of the delivery date.
To qualify for a return, items must:
Be unused and in their original condition.
Include all original packaging, accessories, and documentation.
Show no signs of damage caused after delivery.
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
Due to the nature of collectible products, the following items are final sale and cannot be returned or exchanged:
Pokémon Trading Cards (single cards)
Opened booster packs
Opened booster boxes
Opened Elite Trainer Boxes (ETBs)
Opened collection boxes
Products with broken factory seals
Digital products or downloadable content
Gift cards (if offered)
Factory-sealed products that remain unopened may be eligible for return, subject to inspection.
Authenticity
All products sold by StackZone are authentic and sourced through trusted suppliers or authorized distributors whenever possible.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
Your order number
A description of the issue
Clear photographs of the product and packaging
We’ll review your request and work toward an appropriate resolution.
Refund Process
Once your returned item has been received and inspected, we’ll notify you of the outcome.
If approved:
Refunds will be issued to the original payment method.
Processing times depend on your payment provider and may take 5–10 business days after approval.
Exchanges
We do not currently offer direct exchanges.
If you would like a different item, please:
Return the eligible product (if applicable).
Place a new order for the replacement item.
Return Shipping
Unless the return is due to our error or a damaged/incorrect item, customers are responsible for return shipping costs.
We recommend using a tracked shipping service, as StackZone cannot guarantee receipt of returned packages.
How to Start a Return
To request a return, please contact our customer support with:
Your order number
The email address used for the purchase
The reason for the return
We’ll provide instructions if your return is eligible.
Contact Us
If you have any questions regarding returns or refunds, please contact us through our Contact page or our customer support email.
A few adjustments once you decide your operations
Before publishing this policy, confirm these points:
30 days or 14 days for returns?
Will you accept returns on factory-sealed Pokémon products, or will all TCG products be final sale?
Will customers pay return shipping, or will you provide prepaid labels in some cases?
Once those decisions are made, we can tailor the policy precisely to how StackZone operates.